# default > default knowledge base – help articles and documentation. ## Terra Kaffe - [Does Terra Kaffe use AI?](https://support.terrakaffe.com/en_us/do-you-use-ai-rJuKZxaiT.md): Terra Kaffes customer experience team leverages a variety of tools to provide speedy and accurate resolutions to customer inquiries We understand the importan - [Can I get help in Spanish?/¿Puedo obtener ayuda en español?](https://support.terrakaffe.com/en_us/can-i-get-help-in-spanish-puedo-obtener-ayuda-en-espa-ol-B1EPMCahC.md): Yes you can Our - [Loyalty](https://support.terrakaffe.com/en_us/loyalty-r1GXIXexl.md): Absolutelyheres a shortform version you can use How does the TK Rewards program work Earn points when you shop write reviews celebrate your birthday - [Who are Terra Kaffe's approved sellers?](https://support.terrakaffe.com/en_us/who-are-terra-kaffes-approved-sellers-Byf8ViiJbl.md): Terra Kaffes approved res - [The Repair & Replacement Process](https://support.terrakaffe.com/en_us/the-repair-replacement-process-SyRSTJ2Nzg.md): The Repair Replacement Process If you suspect a manufacturer defect or hardware issue dont pack the machine up just yet Here is how we get you back online ## TK-02 - [Are any parts of my espresso machine dishwasher safe?](https://support.terrakaffe.com/en_us/are-any-parts-of-my-espresso-machine-dishwasher-safe-Sk69E81zi.md): Nope Please only clean any parts of your TK01 by hand including but not limited to the milk carafe drip tray waste bin and more The high temperatures of - [Are TK machines tested before shipment?](https://support.terrakaffe.com/en_us/are-tk-machines-tested-before-shipment-r1zvOZgA.md): Yes A - [How does the TK-02 rental program work?](https://support.terrakaffe.com/en_us/how-does-the-tk-02-rental-program-work-SyuneRR6eg.md): Our goal is to make - [TK-02 daily scheduled wake up and brew](https://support.terrakaffe.com/en_us/tk-02-daily-scheduled-wake-up-and-brew-rJkzeJ_Rxx.md): To enable daily schedules log into your Terra Kaffe app and tap on the Schedule widget first screenshot Once youre in the Schedule section toggle on Dail ## Demi - [What are the differences between Demi and TK-02?](https://support.terrakaffe.com/en_us/what-are-the-differences-between-demi-and-tk-02-HkiflAGpgx.md): TK02 and Demi both make excellent espresso and coffee but there are key differences between our two models TK02 is a superautomatic machine meaning it - [Are any parts of my espresso machine dishwasher safe?](https://support.terrakaffe.com/en_us/are-any-parts-of-my-espresso-machine-dishwasher-safe-Sk69E81zi.md): Nope Please only clean any parts of your TK01 by hand including but not limited to the milk carafe drip tray waste bin and more The high temperatures of - [Are TK machines tested before shipment?](https://support.terrakaffe.com/en_us/are-tk-machines-tested-before-shipment-r1zvOZgA.md): Yes A - [Can I upgrade to Demi?](https://support.terrakaffe.com/en_us/can-i-upgrade-to-demi-r1uD2b7pxg.md): We do not currently offer upgrade paths from our - [Does Demi froth milk?](https://support.terrakaffe.com/en_us/does-demi-froth-milk-BkP9nZX6lx.md): The Demi brews - [What is the warranty for my Demi?](https://support.terrakaffe.com/en_us/what-is-the-warranty-for-my-demi-S1xeIdB6el.md): Your Demi includes a one year3000 brew - [Does my Terra Kaffe espresso machine come with a trial period?](https://support.terrakaffe.com/en_us/does-my-terra-kaffe-espresso-machine-come-with-a-trial-period-BkEgBIyMs.md): Yes Your TK01 comes with a 30 day150 brew trial period whichever comes first The 30 day trial period starts on the date your TK01 is delivered giving - [Where can I view the Demi user manual?](https://support.terrakaffe.com/en_us/where-can-i-view-the-demi-user-manual-rkZOWRCaxx.md): You can find the Demi user manual here - [What's in the Demi menu?](https://support.terrakaffe.com/en_us/whats-in-the-demi-menu-Sk9YXjFMZg.md): - [How do I adjust drink settings on my Demi?](https://support.terrakaffe.com/en_us/how-do-i-adjust-drink-settings-on-my-demi-rkW07sKfWe.md): - [How do I brew drinks on my Demi?](https://support.terrakaffe.com/en_us/how-do-i-brew-drinks-on-my-demi-Sk1GEotMbe.md): - [How do I adjust americano settings on my Demi?](https://support.terrakaffe.com/en_us/how-do-i-adjust-americano-settings-on-my-demi-B1PV4oKGWe.md): - [My Demi's clock isn't keeping time - what do I do?](https://support.terrakaffe.com/en_us/my-demis-clock-isnt-keeping-time-what-do-i-do-BJm80m2Xbx.md): This is a quick ## Aero - [Where can I find the Aero instruction manual?](https://support.terrakaffe.com/en_us/where-can-i-find-the-aero-instruction-manual-HJA7c_2eGl.md): You can find the Aero instruction - [What materials are used for the Aero?](https://support.terrakaffe.com/en_us/what-materials-are-used-for-the-aero-H1pkCpplzl.md): The pitcher of the Aero is made of stainless steel The lid is - [Is the Aero dishwasher safe?](https://support.terrakaffe.com/en_us/is-the-aero-dishwasher-safe-ryFrAaaxMe.md): The stainless steel pitcher of the Aero is dishwasher safe T - [What is the return window for the Aero?](https://support.terrakaffe.com/en_us/what-is-the-return-window-for-the-aero-r1I1v71ZMg.md): Your Aero milk frother includes a fifteen day return window ## Release Notes - [Release Notes](https://support.terrakaffe.com/en_us/release-notes-SJj8p9LtT.md): Tweaked drink parameter modification for ease of use Updated water filter replacement reminder to after 300 brews Default units for drink parameters are n ## User Manuals - [Where can I find the TK-01 user manual?](https://support.terrakaffe.com/en_us/does-the-tk-01-come-with-a-user-manual-ryvEVUkGo.md): Yes Your TK01 will come with a guide to get you up and brewing We also have a PDF copy of the user manual here - [Where can I view the Demi user manual?](https://support.terrakaffe.com/en_us/where-can-i-view-the-demi-user-manual-rkZOWRCaxx.md): You can find the Demi user manual here - [Where can I see the TK-02 user manual?](https://support.terrakaffe.com/en_us/where-can-i-see-the-tk-02-user-manual-Sk939P3Da.md): You can check out the full TK02 user manual here - [Where can I find the Aero instruction manual?](https://support.terrakaffe.com/en_us/where-can-i-find-the-aero-instruction-manual-HJA7c_2eGl.md): You can find the Aero instruction ## Orders and Shipping - [What payment methods do you accept?](https://support.terrakaffe.com/en_us/what-payment-methods-do-you-accept-H1lAE81zj.md): - [Where do you ship?](https://support.terrakaffe.com/en_us/where-do-you-ship-to-rJYpV81Gi.md): We currently ship anywhere in the United States but were working on international expansion Please sign up for our emails for the latest updates or feel fre - [How do I track shipping and delivery?](https://support.terrakaffe.com/en_us/how-can-i-track-shipping-and-delivery-HyaRVUJMs.md): Upon ordering a TK01 you can find your shipping address in the order confirmation email sent from Terra Kaffe Once your order ships you will receive an e - [When will my order ship?](https://support.terrakaffe.com/en_us/what-is-your-shipping-policy-S14p4L1Go.md): You can find our full shipping policy here - [When are my items shipping?](https://support.terrakaffe.com/en_us/when-are-my-items-shipping-rkk1rLyzi.md): All of our coffee offerings are roasted freshtoorder and shipped directly from our roasting partners so these will typically take about two weeks for deliver - [Can I change or cancel my order?](https://support.terrakaffe.com/en_us/can-i-change-or-cancel-my-order-HkWcUmj8C.md): For any adjustments to your TK Order please reach out to our Coffee Concierge Team right away and we will try our best to accommodate Please note that once a - [Can I expedite my order?](https://support.terrakaffe.com/en_us/can-i-expedite-my-order-H1wT4L1zj.md): Yes Expedited shipping options are available at checkout If youve placed your order and would like to expedite it prior to shipment please reach out to our - [How do I manage my subscription?](https://support.terrakaffe.com/en_us/how-do-i-adjust-my-coffee-subscription-BJyHIJfi.md): You can easily manage your subscription through your TK account page This is where you can swap beans skip orders or make any changes to your subscription F - [My order never arrived. What should I do?](https://support.terrakaffe.com/en_us/my-order-never-arrived.-what-should-i-do-SJF1B8kzo.md): Oh no Occasionally delivery drivers will mark a shipment as ldquodeliveredrdquo before it actually has been With that please alert us if your order h - [My order arrived damaged. What should I do?](https://support.terrakaffe.com/en_us/my-order-arrived-damaged.-what-should-i-do-HyoJrIyMj.md): - [Do you have a referral program?](https://support.terrakaffe.com/en_us/can-i-refer-my-friends-ByiG48kMj.md): Yes To refer a friend first make sure youre a member of our loyalty program mdash the Espresso Society You can sign up for an account and join the prog - [What are the differences between TK-01 and TK-02?](https://support.terrakaffe.com/en_us/what-are-the-differences-between-tk-01-and-tk-02-ryZiB79dj.md): Both TK01 and TK02 deliver exceptional espresso at home For details on what sets them apart check out this handy comparison chart - [What is Extend Shipping Protection?](https://support.terrakaffe.com/en_us/what-is-extend-shipping-protection-rkfxkKhwC.md): We offer Extend Shipping Protection through our - [Can I purchase a Terra Kaffe espresso machine outside the United States?](https://support.terrakaffe.com/en_us/can-i-purchase-a-terra-kaffe-espresso-machine-outside-the-united-states-BJ9E5YnRA.md): Terra Kaffe machines are - [Are TK machines tested before shipment?](https://support.terrakaffe.com/en_us/are-tk-machines-tested-before-shipment-r1zvOZgA.md): Yes A ## Returns and Warranty - [Does my Terra Kaffe espresso machine come with a trial period?](https://support.terrakaffe.com/en_us/does-my-terra-kaffe-espresso-machine-come-with-a-trial-period-BkEgBIyMs.md): Yes Your TK01 comes with a 30 day150 brew trial period whichever comes first The 30 day trial period starts on the date your TK01 is delivered giving - [What is your return policy?](https://support.terrakaffe.com/en_us/can-i-get-a-refundreturn-HJMbrLkGi.md): If youd like to return your TK01 please reach out to our Customer Experience team Well help confirm that youre still within the 30 day150 brew trial p - [Does my TK-01 or TK-02 have a warranty?](https://support.terrakaffe.com/en_us/does-my-tk-02-have-a-warranty-Bk_Yk9Ems.md): Yes New TK01s come with a 1 year3000 brew limited manufacturerrsquos warranty Refurbished TK01s come with a 6 month1500 brew limited manufacturers - [Can I purchase an extended warranty for my machine?](https://support.terrakaffe.com/en_us/can-i-purchase-an-extended-warranty-SktlrUJGj.md): Yes Extended warranty plans are provided through Mulberry Terra Kaffersquos official extended warranty partner Each extended warranty covers product d - [What happens if my TK-01 or TK-02 stops working?](https://support.terrakaffe.com/en_us/what-happens-if-my-tk-01-stops-working-ry3xSUJzj.md): Our Customer Experience team is expertly trained and can solve most issues at home In the event a problem cannot be solved remotely well be happy to assist w - [What is the return window for the Aero?](https://support.terrakaffe.com/en_us/what-is-the-return-window-for-the-aero-r1I1v71ZMg.md): Your Aero milk frother includes a fifteen day return window ## TK Espresso Education - [Can I use any beans with my TK machine?](https://support.terrakaffe.com/en_us/can-i-use-any-beans-with-my-tk-01-SkrKNU1Mo.md): We recommend using medium roast nonoily beans with your TK01 and with any superauto In general wed advise against using oily or flavored beans as t - [How hot should my drinks be?](https://support.terrakaffe.com/en_us/how-hot-should-my-drinks-be-S13tN8Jfs.md): When it comes to coffee temperature its important to draw a distinction between drip coffee and milkbased drinks Drip coffee is usually brewed at a temperat - [Traditional Drink Sizes](https://support.terrakaffe.com/en_us/traditional-drink-sizes-r1J5EUJfs.md): Espresso originated at the turn of the 20th century and it changed coffee as we know it forever Innovative technology along with science and precision all j - [How to Choose Coffee Beans](https://support.terrakaffe.com/en_us/how-to-choose-coffee-beans-rJZ548yfs.md): Brewing a great cup of coffee can be a complicated process but at Terra Kaffe we aim for simplicity We know that coffee is an important part of your morning - [How do I use pre-ground coffee in my TK machine?](https://support.terrakaffe.com/en_us/how-do-i-use-pre-ground-coffee-in-my-tk-machine-SkhIN8yfo.md): You can use whole bean or preground coffee to brew drinks on your TK01 The preground option uses single servings only so only insert enough preground coffee